Privacy Policy

1. Introduction

Welcome to YANN ("Company," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

YANN is a home services marketplace that connects homeowners and residents ("Customers") with verified service providers ("Partners") for various household services including but not limited to cleaning, cooking, driving, security, and religious services.

By accessing or using our Platform, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Register for an account (Customer or Partner)
• Book or provide services through our Platform
• Contact us for support or inquiries
• Participate in surveys, contests, or promotions

2.2 Automatically Collected Information

When you access our Platform, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, browser type
• Log Data: IP address, access times, pages viewed, referring URL
• Location Data: GPS location (with your consent) for service delivery
• Cookies & Tracking: Cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information from third-party verification services, payment processors, background check providers, and social media platforms (if you choose to link your accounts).

3. How We Use Your Information

We use the collected information for the following purposes:

4. Information Sharing & Disclosure

We may share your information in the following circumstances:

4.1 With Service Partners/Customers

When you book a service, we share necessary information (name, address, phone number, service requirements) with the assigned Partner. Similarly, Partners' information (name, photo, ratings, contact) is shared with Customers.

4.2 With Service Providers

We engage third-party companies to perform services on our behalf, including:

• Payment processing (Razorpay)
• Cloud hosting (AWS, Google Cloud)
• SMS/Email services (MSG91, SendGrid)
• Analytics (Google Analytics)
• Background verification services

4.3 Legal Requirements

We may disclose information if required by law, court order, government request, or to protect the rights, property, or safety of YANN, our users, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: SSL/TLS encryption for data in transit, AES-256 for data at rest
• Access Controls: Role-based access, multi-factor authentication for admin access
• Secure Storage: Data stored in secure, certified data centers in India
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Staff trained on data protection practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

7. Your Rights

Under applicable privacy laws, you have the following rights:

To exercise these rights, please contact us at privacy@yann.in or through your account settings.

8. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover we have collected information from a child without parental consent, we will delete it promptly.

9. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for material changes)
• Displaying a prominent notice on our Platform

Your continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your request within 30 days of receiving it.

12. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City], India.