YANN

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Your Home Services, Simplified

We are here for partners

Support & Help Center

Connect with the Yann crew, browse detailed guides, and raise tickets that stay on a tracked SLA. Bookmark this workspace whenever you need a quick resolution.

Priority phone line

+91 80106 55660

Daily 08:00 – 22:00

Speak with a partner success specialist for urgent booking or payout queries.

Dedicated email desk

partners@yannsupport.com

Replies within 4 business hours

Share documents, payout proofs, or feedback and receive tracked email responses.

Live chat

Chat via dashboard footer

Weekdays 10:00 – 19:00

Instant answers for availability changes, OTP issues, or customer escalations.

Ticket desk

Open ticket
  1. Navigate to Support → Raise a ticket
  2. Select category (Booking, Payout, Technical, Feedback)
  3. Add booking ID or payout ID for faster resolution
  4. Attach supporting screenshots or documents
  5. Choose your preferred contact channel and submit
Expected resolution: Priority 2 hours · Standard 24 hours

Top FAQs

How do I reschedule a confirmed booking?

Open the booking card in your dashboard, choose 'Suggest new time', and select alternate slots. The customer receives an SMS/WhatsApp prompt to approve. If they do not respond within 2 hours, call the priority line and we will assist.

When will I receive my payout?

Payouts are processed every Tuesday and Friday. Bookings completed before 23:59 IST on the previous day are included. Track upcoming transfers from Earnings → Upcoming payouts.

A customer marked me as no-show. What should I do?

Raise a ticket within 12 hours from the Bookings page. Attach proof of arrival (call log, GPS screenshot). Our dispute team reviews within one business day.

Knowledge base picks

Optimise your response time

Best practices to reply to enquiries under 30 minutes and improve conversion by 20%.

Read guide

GST and invoicing guide

Learn how Yann auto-generates GST-ready invoices and how to download bulk statements.

Read guide

Partner etiquette for on-site gigs

Checklists and templates for confirming addresses, setup requirements, and settlement modes.

Read guide

Operational updates

  • • OTP delivery improvements rolled out for Gmail users – no more spam folder issues.
  • • Delhi NCR partners get surge incentives for weekday morning slots (June pilot).
  • • New payout dashboard sync ensures bank transfers are visible within 10 minutes.

Community hours

Join our weekly Zoom huddle every Friday at 19:30 IST, where senior artists share tips and we answer open partner questions live. Registration link is emailed every Thursday morning.